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Conversations With The Chairman: Little Things Matter

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Conversations With The Chairman: Little Things Matter

By: Steve Sadler, CEO, Allegiancy

May 20, 2015

It’s important to remember that little things matter.

Little things like answering the phone.

Not only answering it, but how you answer it.

Use your manners. Your momma taught you manners, use your manners.

Return those phone calls promptly.

I know for us, in our company, we work to build a culture of being very responsive, very proactive.

And so, as the CEO, one of the things that I do every morning when I get up, about 6 a.m., I go through all of the emails that have accumulated overnight and respond or delete to every single one, so that when I hit the ground in the office first thing in the morning, I’m immediately productive, and my day is organized and in control.

Those little things matter a great deal.

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